At desksheild (accessible via www.desksheild.com), we strive to ensure customer satisfaction with our desk protective film products. This Refund & Return Policy outlines your rights, return procedures, and refund mechanisms under applicable European Union consumer regulations and Mexican commercial standards.
1. Statutory Right of Withdrawal (14-Day Cancellation Window)
In accordance with European Union consumer protection legislation, retail customers residing in European destinations possess a statutory 14-day Right of Withdrawal.
- Withdrawal Period: You have the legal right to cancel and return your purchase within 14 calendar days from the date on which physical possession of the items is acquired by you or a designated recipient.
- Notification Process: To exercise your right of withdrawal, you must submit a clear written notification via email to protector@desksheild.com prior to the expiration of the 14-day period.
- Return Address for European Orders: Once your return request is processed, physical returns from European clients should be dispatched to our designated operational facility in Mexico.
- Condition of Items: Returned items must remain in their original condition, unused, unaltered, and packaged appropriately for international transport.
2. Damaged, Defective, or Non-Conforming Products
We take care in handling and preparing all orders. If your desk protective film arrives with visible physical damage or defects:
- Reporting: Contact our customer support desk via email at protector@desksheild.com within a reasonable time after receipt, providing your order details along with clear photographic evidence illustrating the issue.
- Simplified Resolution: You are not required to physically return damaged items. Upon photographic verification of the defect or damage, our support team will immediately issue either a full refund or arrange a replacement item dispatch according to your preference.
3. Shipping Timeframes, Extended Transit & Non-Delivery Refunds
Orders on www.desksheild.com are processed and dispatched to European clients using Priority international logistics services provided by DHL, FedEx, and UPS.
- Processing Window: Order handling requires 1 to 2 working days.
- Standard Transit Window: Estimated international transit to European destinations requires 5 to 12 working days.
- Automated Tracking Notifications: Automated tracking updates are emailed to your registered address at key milestones (dispatch, hub sorting, and local delivery).
- Delayed Parcel Investigation: If your order exceeds the standard 12 working days transit timeframe without confirmed delivery, please inform us at protector@desksheild.com. We will launch an official trace investigation with the carrier and, based on verified status, provide a full refund or issue a replacement parcel.
4. Refund Processing & Payment Channels
When a refund is approved under our cancellation, damage verification, or non-delivery procedures:
- Refund Method: Reimbursements are processed directly to the original payment channel utilized during checkout.
- Accepted Payment Methods: Refund amounts will be returned to the original source account, including payments made via Visa, Mastercard, American Express, Apple Pay, Google Pay, or accepted Digital Wallets.
- Processing Time: Once authorized, refunds are initiated immediately. Card issuers and payment networks typically reflect credited amounts within standard commercial processing timeframes.
5. Contact Information
For any inquiries, cancellation requests, or assistance regarding returns and refunds, please contact:
- Brand Name: desksheild
- Official Website: www.desksheild.com
- Support Email: protector@desksheild.com
- Merchant Operating Jurisdiction: Mexico